FAQ and Customer Support
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Do you have a physical store?
Will you sponsor bands, performers, mode...
Who makes the jewelry you sell?
Do you make vegan body jewelry?
What is your mailing address?
Shipping & Customs
How do you ship?
How can I track my shipment?
Can I pick up my order in person?
My order arrived broken, damaged, or mis...
Why have I received a bill from the ship...
Wearing length standards
Return/cancellation policy for stocked, ...
What if the sealed plastic has been open...
May I return items for aesthetic reasons...
General natural jewelry care notes
Care for plant materials (wood, tagua, b...
Care for stone materials (stone, obsidia...
Why do you measure in millimeters?
Size conversion chart
Wearing length and flare size standards ...
How is wearing length measured?
Why is a certain style/material not avai...
Ordering & Payments
It appears I have been billed twice, wha...
Why was my card declined?
What credit cards do you accept?
Do you give wholesale discounts?
Can I cancel my order?
Do you make custom jewelry?
Will you make jewelry from my material?
Can I cancel a custom order?
Can I return a custom order for aestheti...
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